Personalisation

We can help councils and service users on their personalisation journeys.

The Personalisation Agenda is all about giving those on social care a choice in how their services are provided. There is no longer a one size fits all system. Personal budgets mean personal choice. Launched in 2007 and backed by the coalition government, the idea of a personal budget is to give service users a full understanding of the finance available to them and advice on how they may use it.

Process Matrix has been able to support Councils and Individuals to ensure that they are able to have a personal budget. We understand that to facilitate people's choice, councils have to decide exactly how much money to give each personal budget-holder, change financial systems to cope, provide information to people on how to use it and find local service suppliers.

All of our consultants have been working with councils on various aspects of this journey from project management and commissioning to new financial systems.

We can help:

• Map out the processes required to deliver Personalisation from the first point of contact including reablement, through to monitoring and review
• Support councils by redesigning systems and help staff through the process of change
• Work with Care Management, Commissioners and Finance to ensure that the best solutions are effectively implemented and established within your organisation.

We also work with individual service users and can advise how to:

• Find personal assistants
• Employ and pay staff

Find the best way to receive your personal budget whether it be through a pre-paid card or your bank account.