Electronic Homecare Monitoring

We can advise and support you to implement the best solution to meet your needs.

With the shift towards personal budgets, service users are benefiting from more choice and control over their services. As people become increasingly involved in the choice and control of these services, they are also likely to take a greater interest in their quality and value. The expectation of good value and the ability to see exactly what they are receiving and what they are paying for is likely to be a growing priority for services users and their carers.

Our main goal is to advise on the best systems to provide transparency, the ability to monitor and control with minimum bureaucracy and paperwork and save the service user time and money.

And we have seen how it has helped ease budget pressures through efficiency savings, developed productive and enduring working partnerships with providers and allowed councils to focus effort and resource on front line services rather than in administrative functions.

Process Matrix has a wealth of experience in introducing electronic homecare monitoring and associated systems such as call rostering to councils.

We offer a wide range of support which includes:

  • Identifying the potential benefits, costs and savings of implementing electronic call monitoring
  • Finding and procuring the best system by ascertaining what specific requirements a council may have and managing the tender process
  • Reviewing and restructuring current business processes to ensure that the system will work with other key systems such as rostering, invoicing and payroll
  • Ensuring that the chosen system is installed in a way which delivers
  • Running pilot projects, project managing and working in partnership with external providers to deliver agreed objectives
  • Providing expert advice throughout the process

Reviewing existing homecare monitoring systems which might not be producing results.

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